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Government response to Francis Inquiry – PRimage comment

Tuesday, March 26th, 2013

The government’s response to the Mid-Staffordshire NHS scandal has been dribbled out gradually but today we heard the extent of what will follow. It appears that we will see peer-reviewed regulation Ofsted-style ratings for hospitals, a “duty of candour” for NHS providers to their patients and a new training regime for nurses to ensure they practise the basics of caring for patients for at least a year before they nurse anyone.

As a specialist healthcare communications consultancy, PRimage has been reviewing the Government’s initial response to the Francis inquiry.  The response to the inquiry starts by setting out a five-point plan to “revolutionise” the care people receive from NHS and putting an end to failure.  Judy Viitanen believes that the Government has made a positive start to ensure that from now on compassion, dignity and respect will now be at the forefront of patient care.

Of course there is the growing groundswell of public opinion that says that the only thing that will prevent more such horrors as Mid Staffs is stripping power from producers and giving it to patients …. What’s your view?

The response focuses on these key issues: Preventing problems; Detecting problems quickly; Taking action promptly; Ensuring robust accountability, and Ensuring staff are trained and motivated.

Here are the key recommendations from the executive summary:

Preventing problems

At local level, commissioners will work with hospitals to identify and tackle poor care.

  • A chief inspector of hospitals will look into the culture of hospitals, driving change through fundamental standards and national ratings.
  • To ensure that paperwork, box ticking and duplicatory regulation and information burdens are reduced by at least one third.
  • A single national hub − the Health and Social Care Information Centre − will be collecting information; with a duty to seek to reduce information burden on the service year on year.
  • Professor Don Berwick is to work with NHS Commissioning Board (to be known in future as NHS England) to ensure a robust safety culture and zero tolerance of avoidable harm is embedded in the DNA of the NHS.

Detecting problems quickly

  • Chief inspector of hospitals to make assessments based on judgements as well as data.
  • They will become the nation’s whistle-blower.
  • The chief inspector will make an assessment of every NHS hospital’s performance, drawing on the views of inspectors, commissioners, local patients and the public.
  • The inspectors will be specialists not generalists.
  • They will oversee “comply or explain” approach. Good or best established practices that benefit the patients are expected to be used across the hospitals; otherwise a valid explanation needs to be given.
  • The Care Quality Commission will have the power to conduct ratings. It will work with Nuffield Trust to develop these proposals further.
  • Chief inspector to ensure there is “single version of the truth” − single assessment that fully reflects how hospitals are performing, not just targets but also things that matter to patients.
  • “Friends and family” test will be vital component of the ratings.
  • There will be new chief inspector of social care. They will be charged with rating care homes and local care services.
  • Information about hospitals will not be limited to aggregated ratings but it will be possible to drill down to information at a department, specialty care group and condition-specific level.
  • As a starting point, NHS England will extend transparency on surgical outcomes from heart surgery to cardiology, vascular surgery, upper-gastro intestinal surgery, colorectal surgery, orthopaedic surgery, bariatric surgery, urological surgery, head and neck surgery and thyroid and endocrine surgery.
  • Tough penalties and perhaps additional legal action for organisations that are found to be massaging truths or concealing truths about their performance.
  • A statutory duty of candour on providers.
  • A ban on clauses intended to prevent public interest disclosures.
  • A review of best practice on complaints.

Taking action promptly

  • The CQC (with NICE commissioners, professionals, patients and the public) will draw up a new set of simpler fundamental standards which make explicit the basic standards beneath which care should never fall.
  • A new time-limited three-stage failure regime. At the first stage, commissioners will work with the hospital board.
  • In the second stage, if commissioners fail, the CQC will call Monitor or the NHS Trust Development Authority to take action.
  • In the final stage, the chief inspector will initiate a failure regime, if problems still not resolved.

Ensuring robust accountability

  • The CQC will refer criminally negligent practices, identified by the chief inspector, to the Health and Safety Executive for them to consider criminal prosecution.
  • Barring failed NHS managers, with a system based on the barring scheme for teachers.

Ensuring staff are trained and motivated

  • Healthcare assistant training before nursing and other degrees.
  • Every student who seeks funding for nursing degrees should first serve up to a year as a healthcare assistant (this scheme will be piloted first).
  • Camilla Cavendish is reviewing how to best ensure healthcare assistants can provide safe and compassionate care.
  • Chief inspector will ensure that employers meet their registration requirements that all health and care support workers are properly trained and inducted before they start caring for people.
  • A programme will be initiated by NHS Leadership Academy to encourage new talent form clinical professionals and from outside of the NHS into top leadership.
  • An elite fast-track programme and an MBA-style programme to ensure clinicians with a talent for leadership are supported.
  • Frontline experience for Department of Health staff

Power Of Positive Thinking ….

Saturday, March 23rd, 2013

Absolutely!

Welcome to PRimage

Friday, February 1st, 2013

Bill Gates once said, “If I was down to my last dollar, I’d spend it on public relations.”

That’s quite an endorsement for the value of PR.

If you want to make 2013 the year that your company or product maximises the value of strategic and results-led PR, we can help.

PRimage offers you fresh ideas and a wealth of experience. Our experience spans most industries – and we offer specialist insights in health, well-being, property and social media.

Our social media marketing services cover daily management of your business Facebook page(s), Twitter, LinkedIn, Pinterest and company blog postings – all strategically structured to work in synergy to increase brand awareness. We maximise our three decades of public relations and marketing experience and our 360-degree deep immersion in social media to help connect ideas, trends, products and people!

New for 2013 is our PR & Marketing Package for Start-ups – aimed at new companies who need to get their budding business and products off to a healthy start.

Download our credentials presentation to learn more about our services and how PRimage create the buzz to help you stand out and get noticed!

Judy Viitanen and the PRimage team are sure your business will benefit from our cost-effective services and client-orientated approach.

When you’ve reviewed our presentation and you’re ready to find out more, please contact us for a free consultation.

PRimage PP Credentials

Midweek Motivation from PRimage

Wednesday, January 30th, 2013

PRimage think we should all try and adopt this approach to life ….

Trade show Tips – PRimage VIP Events recommend

Friday, January 11th, 2013

Boring trade show and exhibition displays don’t usually stimulate much conversation. At least they don’t stimulate much positive attention. By emulating some of these award-winning displays, your company could earn a better reputation and find more success! Judy Viitanen likes these ideas – PRimage are going to check them out and we suggest you do too!

http://smashhitdisplays.com/4-extraordinary-trade-show-displays-you-could-emulate.html?utm_source=twitterfeed&utm_medium=linkedin

10 Steps To Self Care – PRimage like this!

Friday, January 11th, 2013

Words of Wisdom ….. Above all, always trust your instincts

PRimage VIP Events: We transform ordinary meetings into extraordinary events!

Thursday, January 10th, 2013

January is a good time to start looking at the business year ahead and the corporate and social events calendar for your company.  Despite the impact of the economic downturn, there will always be sales conferences, seminars, workshops, training days, product launches and presentations and corporate dinners and conferences that a successful company has to schedule, organise and attend.

Judy Viitanen and PRimage VIP Events have a strong track record in event management and venue sourcing – our flexible approach provides dynamic, creative and cost effective solutions for all your event requirements.

As we know all too well, the planning process is one of the most important aspects in successful Event Management: the more robust the plan, the smoother the journey to success. And the earlier you start your event planning the better! Never underestimate how long the process can actually take.

PRimage VIP Events are happy to help you plan and organise your 2013 company event – whether it’s a sales seminar for 30 executives or a corporate gala dinner for 300 VIP guests, our team of talented event professionals will ensure a flawless and cost-effective experience.  To find out more and how we can help you stage a memorable event, please contact Judy on: 07717691845 or email judy@primage.org.

We look forward to hearing from you. Happy New Year!

2013 Resolutions

Friday, January 4th, 2013

Judy Viitanen thinks this encompasses good advice and the best attitude for 2013. Happy New Year!

Judy Viitanen is ready to be ‘smoke-free’ with Stoptober!

Sunday, September 16th, 2012

After lots of nagging and encouragement from family and friends, PRimage director, Judy Viitanen has decided to stop smoking!  Judy has signed up with the new Stoptober campaign, which starts on October 1st. and will provide a range of free advice and support through Judy’s stop smoking attempt.

Stoptover is based on research that smokers are five times more likely to stay smokefree if they successfully make it through the first four weeks. The aim of the campaign is to target the nation’s 8 million smokers and give support and encouragement throughout the month to smokers who sign up.

Judy is looking forward to using the free mobile app and checking out the ‘Smokefree’ Facebook page for tips and advice.  And the daily text message will help with additional support and encouragement.

For more information, check online at: http://www.smokefree.nhs.uk/Stoptober/ Or ask your pharmacist for advice and a free support pack.  Good luck!

Americans’ love of new mobile technology: PRimage comment

Thursday, August 2nd, 2012

Over three-quarters of Americans age 43 and under now use a smartphone, according to new figures.  Growth is set to continue and, by mid – 2013, the number of consumers with smartphones will increase 53% from 99 million to 151 million. Forecasts suggest that Android users will continue to outstrip iPhone users – 48% vs. 32%.

Judy Viitanen and PRimage believe that marketers need to take note and optimize their campaigns according to consumers’ increasing obsession with mobile technology. There’s no escaping the fact that mobile will dominate content consumption in the future.